Privacy Policy

This Privacy Policy explains how Removal Remedy ("we", "us", "our") collects, uses and protects your personal information when you use our website, request a quote or book a move with us. We are committed to protecting your privacy and handling your data in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

1. Who we are

Removal Remedy is a removals company based at 43 Lancaster Gate, London W2 3NA. For any privacy question you can contact us at info@removalremedy.co.uk or on 020 3633 7565.

2. Information we collect

We may collect and use the following information:

• Contact details, such as your name, phone number and email address.
• Move details, such as your current and new addresses or postcodes, property size, moving date, inventory and any access or parking information you give us.
• Messages and call notes when you contact us by phone, email or our website forms.
• Booking and payment records, such as deposits paid and invoices. We do not take card payments through this website.
• Technical information, such as your IP address, browser type, device and the pages you visit, collected through cookies and similar technologies.

We only ask for information we need to provide you with a quote and carry out your move.

3. How we use your information

We use your information to:

• respond to your enquiries and provide quotes;
• arrange, carry out and manage your move, including surveys, packing, storage and delivery;
• take payments and issue invoices;
• keep records required by law, tax and insurance;
• improve our website and services; and
• send you marketing only where you have agreed to receive it.

4. Our legal bases for using your information

Under UK data protection law we must have a lawful reason to use your information. We rely on:

• Contract: to take steps at your request before a contract, and to carry out our contract with you.
• Legitimate interests: to run and improve our business, keep records and prevent fraud, where this does not override your rights.
• Legal obligation: where we must keep or share information by law.
• Consent: for example for non-essential cookies or marketing. You can withdraw consent at any time.

5. Who we share your information with

We do not sell your personal information. We may share it with:

• our staff and crews who need it to carry out your move;
• trusted service providers, such as website hosting, email, IT support and payment providers, who act on our instructions;
• insurers and professional advisers where needed;
• partners involved in your move, for example storage, transport or customs agents for European removals; and
• authorities where we are required to by law.

6. How long we keep your information

We keep your information only for as long as we need it for the purposes above and to meet legal and accounting requirements. For example, we usually keep financial records for up to six years. When we no longer need your information, we delete or anonymise it.

7. Your rights

You have the right to:

• access the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to erase your information in certain circumstances;
• ask us to restrict or object to how we use it;
• ask for your information in a portable format; and
• withdraw your consent at any time where we rely on it.

To use any of these rights, contact us at info@removalremedy.co.uk. We may need to verify your identity, and we will respond within one month. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

8. Cookies

Our website uses cookies, which are small text files stored on your device. Essential cookies make the site work. Other cookies, such as analytics, help us understand how visitors use the site. Where required, we ask for your consent before using non-essential cookies. You can control or delete cookies in your browser settings, but blocking some cookies may affect how the site works.

9. Keeping your information secure

We take appropriate technical and organisational measures to protect your information from loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

10. Links to other websites

Our website may link to other websites, such as Trustpilot. We are not responsible for their privacy practices, so please read their policies.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date at the top.

12. Contact us

Removal Remedy, 43 Lancaster Gate, London W2 3NA
Phone: 020 3633 7565
Email: info@removalremedy.co.uk